Full refund (100%) of your trip (except for the booking fee) up to 5 days before your departure if your stay is made impossible.
Partial refund (75%) of your trip (except for the booking fee) within 5 days before your departure if your stay is made impossible due to the following reasons:
1. Government decision restricting travel (confinement, border closure, flight cancellation, ski resort closure....)
2. Closure of the resort or ski lifts for health reasons
Refunds by bank transfer will be made within a maximum of 30 days.
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